Critical incident technique
A SET OF PROCEDURES USED FOR COLLECTING DIRECT OBSERVATIONS OF HUMAN BEHAVIOR THAT HAVE CRITICAL SIGNIFICANCE AND MEET METHODICALLY DEFINED CRITERIA
Critical incident research; Critical Incident Technique
The critical incident technique (or CIT) is a set of procedures used for collecting direct observations of human behavior that have critical significance and meet methodically defined criteria. These observations are then kept track of as incidents, which are then used to solve practical problems and develop broad psychological principles.